ProlificGeeks Warranty Policy

Applies to: All Printers, Machines & Custom-Built Items

At ProlificGeeks, we are committed to delivering high-quality printing solutions and reliable after-sales service. Our warranty policy is designed to give you peace of mind while clearly outlining what is and isn’t covered. Please read the following terms carefully before making a purchase.

1. Standard Warranty Terms and Guidelines – ProlificGeeks

Warranty Duration

Unless otherwise specified, ProlificGeeks machines come with a Standard Warranty of:

• 1 Year for most DTF printers and machinery (from date of installation or invoice, whichever is earlier)

• 6 Months for specific models such as XP600 single-head desktop DTF printers

Custom-built or modified units may carry different warranty terms as mentioned in their respective quotations or offer letters.

Warranty Covers

The standard warranty applies only to:

• Core mechanical and electrical components (e.g., motors, mainboards, wiring, power supplies)

• Manufacturing defects under normal usage

• Technical assistance and remote troubleshooting

• On-site engineer labor charges (where applicable)

Coverage Includes:

- Mechanical and electrical components (motors, wiring, power boards, etc.)

- Manufacturing defects in core systems

- Labor and technician support for issues covered under warranty

Exclusions (apply to all machines):

- Ink system issues: Print heads, capping stations, dampers, ink pumps, ink tubes, and ink clogs

- Consumables: Ink, film, powder, cleaning solutions, etc.

- Software and firmware issues (considered part of technical support, not warranty)

- Physical damage: Caused by rats, mishandling, moisture, power surges, or improper environment

- Improper use or modification

- Machines used beyond their recommended usage or operating limits

Environment Responsibility: Customers must maintain the advised setup conditions (clean, dry, temperature-controlled environment). Environmental negligence can void the warranty.

Engineer Visits: Hospitality (lodging/meals) and transportation for on-site engineers must be covered by the customer. This is communicated prior to machine dispatch.

No Refund/Exchange: Once a purchase is made, no refunds or exchanges will be entertained. Customers are expected to make an informed decision.

Warranty Void Conditions

The warranty becomes void if:

• Non-approved inks or parts are used

• Unauthorized service or modification is performed

• The machine is operated beyond recommended usage (e.g., overloading, excessive continuous printing without maintenance)

• Environmental standards are not met (e.g., no grounding, high moisture, dusty area, etc.)

Engineer Visit Policy

For on-site service, customers must cover:

• Transport cost

• Hospitality (lodging & meals)

This is clearly communicated before dispatch and mentioned in your purchase agreement.

No Refund / No Exchange Policy

All machine sales are final. Refunds or replacements are not offered once the product is dispatched and invoiced.

Customers are advised to:

• Understand product use

• Confirm compatibility

• Review the written quotation and terms before purchasing

Transparency Clause

Our sales team may use simplified titles like “6-month warranty” in conversations or messages. This does not imply print head warranty, and customers must always refer to the official warranty document for clarity.

In all disputes, only the official warranty policy published on our website and invoice terms will be considered valid.

Physical or Environmental Damage

• Rat bites, power surges, high humidity, dust accumulation, improper ventilation

• Voltage fluctuation or inverter-related issues

Important Note on Power Backup (Inverter/UPS Use)

Using an inverter or UPS does not guarantee protection unless:

• The inverter is of sufficient capacity (minimum 1.5kVA with stable sinewave output)

• The battery backup is not exhausted or operating in low-voltage mode

If your printer shuts down abruptly due to low battery/inverter failure, it can cause head damage and will not be covered under warranty.

Customers are expected to switch off the printer safely when the power backup runs low. Continuing operation on unstable backup supply is considered user negligence.

2. DTG (Direct-to-Garment) Printers

Coverage (1-Year): Mechanical and electrical components

Not Covered: Ink-related components, print heads, software issues, physical/environmental damage

3. DTF (Direct-to-Film) Printers

Coverage (1-Year): Motors, wiring, and electronic systems

Not Covered: Ink/powder system issues, print heads, external damage, software problems

4. UV Flatbed Printers

Coverage (1-Year): Print head (manufacturer defect only), electronics, mechanical components

Not Covered: Ink clogging, misuse, software/firmware errors, environmental damage

5. Sublimation Printers

Coverage (1-Year): Internal parts such as motors, electronics

Not Covered: Ink clogging, physical damage, software-related issues

6. Eco-Solvent Printers

Coverage (1-Year): Print heads (defective only), ink delivery system, internal hardware

Not Covered: Ink blockages, misuse, power surges, non-approved ink usage

7. Flatbed Printers

Coverage (1-Year): Internal electronics, mechanical movement parts

Not Covered: Ink-related failures, improper maintenance, mishandling

8. Custom DIY Items

Coverage (6 Months): Manufacturing defects in added components

Not Covered: Incorrect assembly, third-party modifications, misuse

9. Custom Order-Based Machines

Coverage (1 Year): Mechanical, electrical, and head system faults

Includes: Labor and part replacements for manufacturing issues

Not Covered: Misuse, unapproved modifications, or using parts not supplied by us

10. Converted DTF Printers (Below ₹1,00,000)

Coverage (6 Months Limited): Warranty only on converted parts (e.g., ink tanks, heaters, stirrers, wiring)

Important Notes:

- These are not factory-manufactured; they are budget-modified machines

- No warranty on the base printer or unmodified parts

- Customers purchasing these understand they are choosing affordability over full warranty

Technical Support vs. Warranty

- Firmware, software, and driver installation support are available but not covered under warranty

- We offer assistance to resolve these issues remotely or guide replacements where necessary

- Ongoing technical issues must be reported promptly. Technicians will attempt quick resolution and escalate responsibly

Customer Responsibilities

- Follow all pre-delivery setup, usage, and maintenance guidelines

- Ensure machine placement in a dust-free, temperature-stable environment

- Do not pressure technicians; allow time for diagnosis and resolution

- Cooperate fully during after-sales and service visits

Our Commitment to You

At ProlificGeeks, we’re a support-first company. Whether it’s during the warranty period or beyond, our goal is to ensure your machines operate reliably. While some issues fall outside warranty scope, we are committed to providing ethical support and quick resolutions whenever possible.

We believe in building long-term, transparent relationships with our customers. If you face any issue, reach out to our team—we’re here to help.